SPACER - 20px
SPACER - 20px
SPACER - 20px
Widdi is a revolutionary, one-of-a-kind digital solution that enables companies to obtain feedback on the emotional perceptions the interviewees feels during their brand experience.
Request information
Feedback or survey?
Feedback captures people's emotional state of mind with respect to an experience. Unlike surveys, which mentally engage the user, feedback is intercepted immediately or shortly after the emotion is experienced. It is therefore an instinctive, unfiltered response, unaffected by social factors.
Oh! So what exactly is Widdi?
Widdi is a digital solution (platform + app + methodology) that can capture satisfaction levels through the language of emoticons, both positive and negative during and/or immediately after a customer’s experience with our company.
Widdi can highlight strengths and weaknesses in the behavior of sales, reception, management, and customer care staff within various settings such as stores, supermarkets, car dealerships, and offices.
Widdi can reveal strengths and weaknesses in the customer experience (e.g. waiting, listening, negotiating, problem-solving…) and, thanks to its immediacy, provides real-time insights into people's feelings towards our brand.
Widdi offers more than just feedback.
It can identify trends (positive or negative) that require deeper investigation and allows for profiling based on engagement levels through an engagement score.
*A company should know who is dealing with.
And you? Do you think you know your audience?
Many of these figures are part of your business chain. With Widdi's help, you will receive invaluable feedback, perspectives and viewpoints that are essential for evaluations and strategies.
Who needs Widdi?
HR Department
to monitor staff satisfaction, o assess employees’ well-being.
Marketing Department
o evaluate the customer experience, the impact of customer care and product satisfaction.
Sales
to assess FV satisfaction and ease of the purchasing process.
Give feedback to your interlocutor
One limitation of surveys is that companies rarely communicate the results or plans actions to address issues raised during feedback collection. Widdi, however, guarantees this follow-up, encouraging customers to participate in evaluations.
Widdi is so easy to use and has such potential that the best way to grasp all its opportunities is to see it in action.
Discover who we are
Web Industry is a brand and technology consulting company, specialising in the development of digital solutions to support the brand and business that include, in a single model, both the strategic and design phase, and the technological and operational application. Do you want to know more about us? Go to the website
SPACER - 50px
